Keep the good
night going.

Keep the same browser and open the room again. Short disconnects and refreshes restore that player’s identity. Do not clear browser data or switch browsers during a game.

Open the shared screen on a laptop and connect it to the TV with HDMI or your usual compatible casting setup. Your phones control the game; you do not need to install a TV app.

Ask the group who has the matching station guide. The person with a control needs another person’s information. Use the game’s layered hints when you want a nudge.

Sign in with the same buyer account used at checkout, then use “Check for updates” on your account. A checkout return alone does not confirm payment. If your bank shows payment and the order stays pending, include the order number in a support request.

Use An order or missing access or A refund request, then select your order. Tell us what happened. Saving a request does not automatically issue a refund or reverse a charge. A confirmed refund revokes the associated story access. The complete story is one fixed price for the group. A full refund within 14 days, before a paid room is created, is described on the refunds page.