Updated November 2, 2026
The operator and contact
This service is operated by SolveNight.
Contact support@solvenight.com or use the support form.
Before making a purchase
Read the complete-story offer and test the free prologue on your intended devices. One room redemption is used when the paid room is created, and its six-hour window starts then — not when the first puzzle begins.
We do not apply a blanket “no refunds” rule, and nothing here waives rights that cannot be excluded under applicable law. The 14-day full-refund option is described below.
Ask for order help
- Sign in to the buyer account used for the purchase.
- Open support and choose An order or missing access or A refund request.
- Select the relevant order and describe the problem: for example, a duplicate charge, missing access after confirmed payment, or a technical issue preventing play.
- Include useful details such as the room code, browser, time, and what happened. Do not send passwords or a payment-card number.
Replies are saved in your account. Support replies are not automatically emailed in the current build, so return to the account to read the response.
Contact support@solvenight.com or use the support form.
What happens after a request
Submitting the form creates a support request; it does not automatically issue a refund or reverse a charge. The operator needs to review the order and, where appropriate, send the refund through the payment provider. An accepted request and the provider’s confirmed refund are separate steps.
Confirmed full or partial refunds revoke the corresponding story access and close rooms linked to that purchase. This happens after a verified provider event and may require processing or a retry; submitting a request is not an instant room-close command. Payment-provider and bank processing can take additional time; no unverified exact arrival date is promised here.
If a checkout return says payment is pending, first check your account for an updated order. Do not pay again merely because the first confirmation is delayed. Contact support with the existing order reference.
Full refund within 14 days
If it has been less than 14 days since your purchase and you have not yet created a room for the complete story, email support@solvenight.com and ask for a full refund. Include your order number. A room counts as created when you redeem your purchase, before you press Start.
Related information: privacy, terms, and how to play.